Paratransit Services Pioneer Valley Transit Authority (PVTA)

Record last updated 2026/04/27 Comment on this info .Update this info

Narrative

Serves 5 cities & 19 towns. Provides both fixed route & paratransit services. Paratransit services have devoted all lift equipped vehicles for services. Fee varies depending on destination.

• Dial A Ride trips for non-medical purposes are subject to trip negotiation and may not be scheduled during peak times (8:00 AM to 10:00 AM and 2:00 PM to 5:00 PM)
• Dial A Ride users attempting to schedule non-medical trips during peak times will be offered alternative trip times during off peak hours.
• Dial A Ride medical and employment trips will not be subject to time restrictions.

Paratransit Service

The PVTA provides ADA paratransit service for people with disabilities. This service provides a shared-ride, door-to-door van transportation for people whose disabilities prevent them from riding the city bus service. PVTA provides paratransit service throughout the Pioneer Valley within 3 / 4 mile of a city route.

The paratransit service runs on all days that the city bus service operates.

Service Types

• Door to Door-Lift
• Door to Door-Nonlift
• Fixed Route-Lift
• Fixed Route-Nonlift

Program Type

• Assistive Technology and Equipment
• Transportation

Populations Served

• Developmental Disability
• Elderly Person with disabilities
• Hard of Hearing
• Intellectual Disabilities
• Physical Disabilities
• Visual Impairment

Ages Served

• Birth to 3
• 3 - 4
• 5 - 8
• 9 - 13
• 14 - 18
• 19 - 22
• 23 – 59
• 60 +

Accessibility Features

• Accessible Parking

Additional Information

• Fees: Personal Funds