Sc@n 360 Family Center

""Contact Information

11 Wilbraham Road 2nd Floor
Springfield, MA 01109

Phone: 413-731-3110  (voice)

View the New North Citizens’ Council Website 

Information Specialist:  Rosa Espinosa

Hours: Monday – Friday 9 AM – 5 PM, flex hrs. available as needed by families

Additional Locations: none

Organization Narrative

SC@N360 Family Center originally an initiative funded by The Federal Administration on Developmental Disabilities through a 5 year grant. Following the ending of the grant, the project has continued with funding from the Massachusetts Department of Developmental Disabilities.

Our mission is to assist families who have a family member with a disability in accessing the services which they need for their family member.  The program has a particular emphasis on outreach to economically disadvantaged, culturally diverse families.

Priority Groups:
Families who have a family member with a developmental disability who:

  • are from ethnically / culturally / linguistically diverse backgrounds, including newly relocated immigrants / refugee families for whom English is not the first language.
  • are teen parents
  • are parents with developmental disabilities
  • are homeless families
  • are elder caregivers / grandparents raising grandchildren

Population(s) Served

Unserved / underserved families living within the city of Springfield, MA who have a family member with a developmental disability


Polish, Spanish


  • Time limited comprehensive family service navigation assistance to families from the priority groups.
  • Comprehensive information and referral on issues related to developmental disabilities to families and professionals.
  • Resource library
  • Parent to parent connections
  • Parent support groups and trainings
  • Community Outreach


Springfield residents, who have a family member with a developmental disability, by referral or phone call. Currently a wait list for more comprehensive services.