Highland Valley Elder Services, Inc. (SHINE)

""Contact Information

320 Riverside Drive
Suite B
Florence, MA 01062-2700

Phone: (413) 586-2000 (voice)    (413) 585-8160 (TTY)
Toll Free: (800) 322-0551
Fax: (413) 584-7076

View the Highland Valley Elder Services, Inc. website

Information Specialist: Home Care Resource Specialist
E-mail: qll@highlandvalley.org

Hours: Monday – Friday, 9 AM – 5 PM

Additional Locations: None.

Organization Narrative

Highland Valley Elder Services, Inc. (SHINE) is a private, not-for-profit organization that is funded by the Executive Office of Elder Affairs. HVES is dedicated to fostering independence, long-term partnerships and to providing services and resource options that will empower elders (60+) and their families.

Towns Served: Amherst, Blandford, Chester, Chestfield, Cummington, Easthampton, Goshen, Granville, Hadley, Hatfield, Huntington, Middlefield, Montgomery, Northampton, Pelham, Plainfield, Russell, Southampton, Southwick,Tolland, Westfield, Westhampton, Williamsbury, Worthington.

Population(s) Served

Aged 60 or over or with a diagnosis of Alzheimer


Spanish, Russian


Staff can explain resources and provide referrals to many community-, state-, and federal-programs; and services such as Home Delivered Meals; Homemaking; personal care; laundry; and day programs. In addition, Ombuds staff and volunteers can assist nursing home residents and their families to understand their rights and can assist them to advocate for their concerns.   Individuals needing to report situations of elders at risk can call the 24 HOUR ELDER ABUSE HOT LINE – 1-800-922-2275.

Care Advisors can provide a free, one hour Elder & Family Care Advice visit to answer questions about local and statewide resources that are available to elders. Care Advisors are also responsible for coordinating and arranging home care services.  Highland Valley also provides: Information and Referral; Nursing Home pre-admission screening; Family Care advisement & grants, Community Dining Centers; Money Management and Long Term Care Options Counseling.


Aged 60 and over. Income eligibility criteria and needs assessment required for home care services.


Sliding fee scale based on income. Voluntary donations are accepted toward the cost of home delivered meals.

Other Information: Home Care Resource Specialist responds to Information & Referral calls. John Lutz is the Executive Director.